Do you sometimes struggle to listen effectively to your clients? Do you become impatient, or easily distracted? The two most essential skills to increase your sales are listening and questioning.
In this program, you will learn advanced listening skills which create true rapport and connection with your client, and effective questioning techniques. You’ll be able to hold a relaxed, non-pressured, real conversation with a prospect which creates engagement and energy and a positive client response. This course goes well beyond the usual active listening techniques.
What’s covered:
How to become a better listener – without adding hours to your work-day!
Why we don’t listen: looking at both internal blocks – assumptions and beliefs, personality styles – and external factors
How men and women listen differently, the misunderstandings that can cause, and how to solve them
Using the discovery, not directional approach - an easy way to build rapport and add value
How to ask collaborative questions – learning to ‘ping’, not ‘probe'
